Synchro by Egor is hiring a Helpdesk Support Technician to work with a public entity, providing support for computer applications in the medical field, in Porto.

JOB DESCRIPTION

The primary objective of this role is to provide first-line technical support to institutions under the Ministry of Health, ensuring efficient service delivery and the management of incidents and service requests.

Customer Service and Technical Support

• Handle incoming and outgoing calls to resolve technical and functional issues in the healthcare sector;
• Record and track all incidents on the platform provided by the client;
• Provide support to users, ensuring high-quality, solution-oriented service.

Incident and Service Request Management

• Use the ITSM (ticketing) platform to handle incidents, events, and service requests;
• Correctly classify and categorize incidents;
• Analyze, diagnose, and resolve issues whenever possible, escalating them to the appropriate teams when necessary;
• Ensure compliance with established procedures and service levels.

LOCATION AND SCHEDULE

• Work location: Porto;
• Rotating 8-hour shifts, operating 24 hours a day, 7 days a week (24/7).

REQUIREMENTS

• High school diploma (minimum);
• Proven experience in IT Technical Support or Application Support roles (required);
• Willingness to work 24/7 shifts;
• Experience using ITSM/ticketing platforms;
• Experience in application support in the healthcare field, in a hospital setting, primary care, or the private sector (preferred);
• Strong communication, analytical, and problem-solving skills.

CONDITIONS

• Base salary of €964 €9 overtime pay Attendance bonus = up to €50.00;
• Opportunity to join a stable project with a strong commitment to social responsibility;
• Opportunity for professional development within a specialized team.

Interested candidates should submit their updated resume.

Synchro by Egor

Success through People

Selected candidates will be contacted within 10 business days.