Synchro, Outsourcing by Egor, is recruiting a contact center supervisor for a company in the public transportation sector, located in Viana do Castelo.

JOB DESCRIPTION

• Managing the work team—training, supervision, vacation scheduling;
• Monitoring KPIs, with a focus on results;
• Organizing and conducting training and development sessions for team members;
• Operational management, such as resolving conflicts and critical situations and/or handling calls in cases of escalation;
• Other tasks inherent to the role.

LOCATION AND SCHEDULE

• Full-time, Monday through Friday;
• Between 9:00 a.m. and 5:00 p.m.;
• Viana do Castelo.

REQUIREMENTS

• 12th grade (minimum);
• At least 3 years of experience supervising customer service;
• Knowledge of CRM tools and performance metrics;
• Knowledge of English (preferred).

TERMS

• Employment contract;
• Base salary: S.A.

Interested candidates should submit an updated resume.

Synchro by Egor #8211; Porto

Success through People

Shortlisted candidates will be contacted within 10 business days.