Synchro is currently recruiting a Contact Center Assistant to join a project in the area of European fund support.

Responsibilities:

• Multichannel customer service (phone, email, chat, video calls, and social media);
• Answering questions related to European funds (Portugal 2020, Portugal 2030, PRR, among others);
• Diagnosing and resolving issues reported by users;
• Logging and escalating incidents;
• Providing technical support and general information to customers.

Work Schedule and Location:

• Monday through Friday, from 9:00 a.m. to 6:00 p.m. / 8:00 a.m. to 5:00 p.m.;
• Fixed days off on weekends;
• Lisbon.

Requirements

• Experience in customer service roles (preferred);
• Good communication skills and a customer-oriented approach;
• Analytical and problem-solving skills;
• Organizational skills and a sense of responsibility;
• Knowledge of languages (English, French, or Spanish) is a plus.

We offer

• A position on a stable project;
• Initial and ongoing training;
• Opportunities for professional development.

Interested candidates should submit an updated resume.

Synchro by Egor Lisboa
Success through People