Synchro by Egor is hiring a Customer Service Representative (English) for a client located in Lisbon.

Responsibilities:

• Handling inquiries via phone, email, chat, video calls, and social media;
• Diagnosing and identifying potential issues or problems while handling phone calls, emails, chat, video calls, and social media;
• Logging and escalating incidents in accordance with the client’s procedures;
• Providing customer service in a foreign language;
• Tasks required as part of contact center operations.

Work schedule and location:

• Monday through Friday, from 9:00 a.m. to 6:00 p.m. / 8:00 a.m. to 5:00 p.m.;
• Fixed days off on weekends;
• Lisbon.

Requirements:

• Previous experience in similar roles;
• Organizational skills and a methodical approach to work;
• Sense of responsibility, organization, and dynamism
• Fluency in English;
• Fluency in Portuguese

We offer:

• Base salary Meal allowance Bonuses.

Interested candidates should submit an updated resume.

Synchro by Egor Lisboa
Success through People