Synchro, Outsourcing by Egor, is recruiting a Customer Service Representative (contact center) for a company in the public transportation sector, located in Viana do Castelo.

JOB DESCRIPTION

• Handle incoming calls;
• Providing and receiving various types of information, particularly regarding the locations and means available for using the services provided;
• Explain billed amounts and assist in identifying unusual situations, among other matters;
• Performing data update tasks and assisting with scheduling and/or rescheduling in-person appointments at service counters;
• Handling and addressing complaints, suggestions, and requests for information, and logging them for internal referral to the second-line support team;
• Escalation and/or creation of internal tickets/emails to resolve irregularities identified during the call.

LOCATION AND HOURS

• Monday through Friday;
• Between 9:00 a.m. and 5:00 p.m., with a 1-hour lunch break;
• 35 hours per week;
• Viana do Castelo.

REQUIREMENTS

• 9th grade of schooling (minimum);
• Basic computer skills as a user of Microsoft Office software;
• Experience in inbound customer service (preferred);
• Knowledge of English (preferred);
• Experience with and interest in the contact center environment.

CONDITIONS

• Employment contract with a base salary of €805 plus a daily allowance of €6 paid via card;
• 3-month training contract with a monthly salary of 925€.

Interested candidates should submit an updated resume.

Synchro by Egor #8211; Porto

Success through People

Selected candidates will be contacted within 10 business days.