The extensive experience in the management of the most diverse Services, namely in the Outsourcing of Contact Centres, Back Offices, Stores, Sales Teams and Merchandising, allows us to increasingly improve the methods of Monitoring, Control, Audit and Assessment, with the main goal of promoting the continuous improvement, through the best market practices.
Through the WEB platform, we monitor and control any contact centre and BPO operation, in real time, through dashboards, providing the defined KPIs.
We carry out operations relating to quality-of-service surveys and mystery clients, with the objective of auditing the satisfaction level of end customers, providing customised reports and proposals for corrective and increasing satisfaction actions.